TechAdvance Limited Recruitment for Customer Service Representative

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Applications are invited from interested and suitably qualified graduates for Hubmart Stores Limited Recruitment for Customer Service Representative. The Application deadline is 22nd August 2019.

TechAdvance is a payment application development company with a strategic focus in developing and deploying niche payment companies to serve the needs of large public and private sector organisations in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Victoria Island, Lagos
Reporting Line: Marketing/Business development Officer
Job Purpose

  • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Responsibilities

  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage large amounts of incoming calls.
  • Advise on company information.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines and policies.
  • Go the extra mile to engage customers.

Requirements

  • Strong phone contact handling skills and active listening.

Skills:

  • Excellent communication skills.
  • Documentation Skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Customer Service.
  • Listening Skills.

How to Apply
Interested and qualified candidates should:

Application Deadline 22nd August 2019.

 

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