TechAdvance Limited Recruitment for Customer Service Representative


Applications are invited from interested and suitably qualified graduates for Hubmart Stores Limited Recruitment for Customer Service Representative. The Application deadline is 22nd August 2019.

TechAdvance is a payment application development company with a strategic focus in developing and deploying niche payment companies to serve the needs of large public and private sector organisations in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Victoria Island, Lagos
Reporting Line: Marketing/Business development Officer
Job Purpose

  • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.


  • Open and maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage large amounts of incoming calls.
  • Advise on company information.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Compile reports on overall customer satisfaction.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines and policies.
  • Go the extra mile to engage customers.


  • Strong phone contact handling skills and active listening.


  • Excellent communication skills.
  • Documentation Skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Customer Service.
  • Listening Skills.

How to Apply
Interested and qualified candidates should:

Application Deadline 22nd August 2019.


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