Applications are invited from interested and suitably qualified graduates for Strada Media Recruitment for Customer Center Agent. The Application deadline is 10th August 2020.
Brands want to be noticed, Brands want awareness, Brands want innovation; Strada Media Limited (SML) having understood the wants of Brands, has positioned itself to connect Brands with peoples` lifestyle and the environment they engage with.
Strada Media provides innovative out of the box OOH media solutions engaging clients at various touch-points, where they commute to and from, where they shop, where they spend leisure time and how we can interact with them in a meaningful way.
We are recruiting to fill the position below:
Job Title: Customer Center Agent
Location: Lagos
Reports to: Client Service Manager
About the Role
- The candidate will be responsible for inbound and outbound calls, telemarketing, live chats, and general client management for the delivery of business objectives.
Duties and Responsibilities
Essential duties / key job roles and responsibilities include but are not limited to the following:
- Answer courteously inbound calls.
- Respond to customer inquiries.
- Manage and update customer databases with the status of each customer.
- Work with other departments for a client on request from the client.
- Provide customers with proposal and information packages on services.
- Generate customer interest in the services offered by the company.
- Provide personalized customer service by responding to the needs of the customers.
- Ensure feedback from the customer to further improve customer services.
- Any other duty as may be assigned.
Qualifications
- Minimum of OND in a related field.
- 1-3 years of relevant experience.
- Previous experience in a customer support/call centre agent role.
Knowledge:
- Excellent data entry and typing skills
- Knowledge of customer service practices and principles
- Proficiency in relevant computer applications
Skills:
- Superior listening skills
- Time management skills
- Good Interpersonal Relationship
- Verbal and written communication skills
- Creative and Innovative skills
- A good team player
Attitude:
- Attention to detail
- Ability to be flexible and adaptable
- Ability to work under pressure and minimal supervision.
- Results orientation
- Sound ethics and integrity
Salary
N50,000 / month with call allowance.
How to Apply
Interested and qualified candidates should send their CV to using the Job Title as the subject of the mail
Application Deadline 10th August 2020.
