RISE Networks Recruitment for Customer Service/Operations Assistant

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Applications are invited from interested and suitably qualified graduates for RISE Networks Recruitment for Customer Service/Operations Assistant.

RISE Networks is Nigeria’s leading Social Enterprise whose mandate focuses on using Tech Innovation to create advocacy, skills empowerment and learning opportunities for the inclusive growth of Youth with the core objective of preparing them for effective Value-Based Leadership at all levels in the Public, Private and Social Sectors. RISE Networks also owns The Rise Labs, a talent pipeline and work readiness center that leverages artificial intelligence, big data, and people analytics to improve the skills sets of job seekers for industry fitness before placing them on Jobs within Organizations. They designed and built the first Career Coaching Chatbot in West Africa.

We are recruiting to fill the position below:

Job Title: Customer Service/Operations Assistant

Job ID: 02549
Location: Lagos
Job Type: Full Time
Job Field: Customer Care, Communications, Administration, Operations, Business Development

Responsibilities

  • Performs administrative, reconciliation and customer service duties
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Coordinates company meetings, events and sessions with other department assistants
  • Preparing guests or client accommodations
  • Creating presentations, documents, files, spreadsheets and databases
  • Arranging for the delivery of domestic and international packages
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Keep records, and reconciling bank accounts and wire transfers
  • Provide innovative ideas
  • Manage records of company policies and procedures

Requirements

  • Must be a Female
  • Ability to build rapport
  • Time management and planning skills
  • A Degree in related course
  • Qualification: BA/BSc/HND
  • Experience: 1-2 years
  • Experience in customer support
  • Proficiency in MS Office
  • Proficiency in English
  • Market knowledge
  • Communication and negotiation skills

Salary
N50,000 – N100,000.

How to Apply
Interested and qualified candidates should:
Click Here to Apply

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