RISE Networks Recruitment for Customer Service/Operations Assistant

Yhubby

Applications are invited from interested and suitably qualified graduates for RISE Networks Recruitment for Customer Service/Operations Assistant.

RISE Networks is Nigeria’s leading Social Enterprise whose mandate focuses on using Tech Innovation to create advocacy, skills empowerment and learning opportunities for the inclusive growth of Youth with the core objective of preparing them for effective Value-Based Leadership at all levels in the Public, Private and Social Sectors. RISE Networks also owns The Rise Labs, a talent pipeline and work readiness center that leverages artificial intelligence, big data, and people analytics to improve the skills sets of job seekers for industry fitness before placing them on Jobs within Organizations. They designed and built the first Career Coaching Chatbot in West Africa.

We are recruiting to fill the position below:

Job Title: Customer Service/Operations Assistant

Job ID: 02549
Location: Lagos
Job Type: Full Time
Job Field: Customer Care, Communications, Administration, Operations, Business Development

Responsibilities

Performs administrative, reconciliation and customer service duties
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Coordinates company meetings, events and sessions with other department assistants
Preparing guests or client accommodations
Creating presentations, documents, files, spreadsheets and databases
Arranging for the delivery of domestic and international packages
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Keep records, and reconciling bank accounts and wire transfers
Provide innovative ideas
Manage records of company policies and procedures