OTP Internet Technology (9 Credit) Recruitment for Customer Service Officer


Applications are invited from interested and suitably qualified graduates for OTP Internet Technology (9 Credit) Recruitment for Customer Service Officer.

OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at any time, anywhere.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Job Location: Lagos

Job Description

  • We are recruiting for a Customer Service Officer who can help us achieve our company’s financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.


  • Ensuring customer queries are answered to their satisfaction.
  • Resolving service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Using computerised systems to access the details of customers.
  • Handling customer complaints or handing them over to a supervisor.
  • Manage large amounts of incoming calls and live chats.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods / tools.
  • Meet personal / customer service team targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Resolve customer complaints via phone, email, or social media
  • Use telephones to reach out to customers and verify account information.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Job Requirements

  • Minimum of B.Sc / HND in the related field
  • Minimum of 1 year of experience in a similar role
  • Experience with a CRM tool.
  • Tech-savvy with working knowledge of Microsoft packages
  • Goal-oriented so as to meet daily targets
  • Excellent communication skill (written and oral)
  • Patience, ability to manage stress and negotiation skill.
  • Open to working on Saturdays when required.

How to Apply
Interested and qualified candidates should send their CV to:  clearly indicating the “Job Title” as subject of your mail.

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