Guaranty Trust Bank (GTB) Recruitment for Customer Service Representatives

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Applications are invited from interested and suitably qualified candidates for Guaranty Trust Bank (GTB) Recruitment for Customer Service Representatives.

Guaranty Trust Bank plc is a foremost Financial Institution with business outlays spanning Anglophone and Francophone West Africa, East Africa and Europe. The Bank presently has an Asset Base of over N3.11trillion and employs over 10,000 professionals in Nigeria, Cote D’Ivoire, Gambia, Ghana, Liberia, Kenya, Rwanda, Uganda, Sierra Leone, Tanzania, and the United Kingdom.

At Guaranty Trust Bank plc, our mission is to build an enduring Proudly African and Truly International Institution that plays a fundamental role as a Platform for Enriching Lives by building strong, value-adding

relationships with our customers, stakeholders and the communities in which we operate. Our customers are at the centre of everything we do. We want to satisfy their financial needs and help them succeed financially.

Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are recruiting to fill the vacant position below:

Job Title: Customer Service Representatives

Location: Our unique branches countrywide
Job type: Full time

Job Description

  • At Guaranty Trust Bank PLC, our mission is to build an enduring Proudly African and Truly International Institution that plays a fundamental role as a Platform for Enriching Lives by building strong, value adding relationships with our customers, stakeholders and the communities in which we operate.
  • Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
  • We are looking for vibrant people who would work passionately in driving our desire to provide exceptional services to our customers.

Job Responsibilities

  • We are hiring experienced Customer Service Representatives to deliver exceptional customer experiences. To do well on this role, you will be required to:
  • Acknowledge and resolve customer complaints
  • Know our products to answer questions
  • Provide professional customer support
  • Respond promptly to customer inquiries
  • Communicate with customers through various channels

Requirements

  • 2 to 3 years’ work experience in any customer service related role
  • HND from an accredited polytechnic
  • Minimum of 5 O’ level credits – including English and Mathematics
  • Completion of NYSC is mandatory

Competencies/Skills:

  • Awesome service disposition
  • Attention to details
  • Effective communication skills
  • Problem resolution skills.

How to Apply
Interested and qualified candidates should:

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