Devbrands Recruitment for Customer Service Representative

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Applications are invited from interested and suitably qualified graduates for Devbrands Recruitment for Customer Service Representative.

Job Title: Customer Service Representative

Location: Lagos Mainland, Lagos
Responsibilities

  • Manage incoming calls
  • Generate sales leads
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • HND, OND or First Degree in Mass Communication or related field
  • Gender: FEMALES only.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters

Advantage:

  • Good knowledge of digital marketing
  • +1 year work experience
  • Healthy following on social media.

 

How to Apply
Interested and qualified candidates should send their Applications to:  using the Job Title as the subject of the mail

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