Coollink.ng Recruitment for Field Support Engineer

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Applications are invited from interested and suitably qualified graduates for Coollink.ng Recruitment for Field Support Engineer.

Coollink is the leading provider of Ka-Band broadband services in Nigeria with a nation-wide coverage through its presence in the major cities of the country.

We are recruiting to fill the position below:

Job Title: Field Support Engineer

Location: Lagos

Job Purpose

  • The Field Support Engineer will be responsible for the scoping, deployment and support of an Office 365 environment for Coollink’s clientele.
  • The position involves proper documentation of activities such as pieces of training, change management amongst others

Requirements

  • A minimum of HND or B.Sc in Computer/Electrical Engineering or Computer Science
  • A good understanding of Windows operating systems [Windows 10, Windows Server 2008 etc.]
  • Prior experience as a System Administrator in an Active Directory environment.
  • A good knowledge of Active Directory and Exchange
  • Certifications in Microsoft System Administration/Office 365 will be an advantage

Key Competencies:

  • Ability to identify and resolve hardware related issues involving laptops, desktops and network printers
  • A very good understanding of the Office 365 portfolio including Teams, Azure, Share point etc
  • A good understanding of computer networks
  • Good written and oral communications skills. Should be able to present his/herself in a clear and understandable manner.
  • People management skills is necessary
  • Formal presentation skills
  • Problem analysis and problem-solving.

Responsibilities
Pre-Sales Meetings:

  • Meet with prospective/existing customers for new projects/implementations built around Office 365
  • Prepare BOM (bill of materials)for the Sales Team from which their quotes to the end user is based on.
  • Assist the Sales team in preparing bid documents for prospective clients

Deployment of Office 365 suites:

  • Conduct pre-deployment surveys and planning for implementation
  • Deploy/Implement Office 365 solutions to end users
  • Supervise and manage licenses on behalf of the end users
  • Work with other Stakeholders to ensure that deployment is seamless and manage OEM partners were necessary

Provide 2nd level support for Office 365 clients:

  • Review trouble tickets to ensure that tickets are properly classified and the required 1st level troubleshooting has been carried out successfully
  • Resolve end user issues and update trouble tickets

IT Managed Services:

  • Administer LAN users on the network and resolve all issues that are IT related in the client’s office environment and remote locations
  • Ensure IT equipment have the latest firmware and upgrade when required
  • Ensure all printers, Wi-Fi access points, video conferencing equipment etc. are working properly and resolve issues reported

Documentation:

  • Ensure that proper documentation of IT assets in a client’s environment are kept and up to date
  • Track and create a weekly report showing incident frequencies
  • Recommend ways to manage scarce frequencies in the most efficient manner

Reporting:

  • This is a mid to junior level role with reporting line to the Field Support Coordinator

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

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